Help & FAQ

You do not need an account. When you booked, we sent you a confirmation e-mail with a personal cancellation link. Open that link and confirm to cancel the appointment — the provider is notified automatically.

Can't find the e-mail? Check your spam folder, or ask the business to cancel the appointment for you.

There is no separate reschedule step. To move an appointment, cancel the existing one using the link in your confirmation e-mail, then open the same booking link again and pick a new time.

No. You book through a single link by entering your name and e-mail address — no registration, no password, no app to install. You choose a free slot in your own time zone and you are done in seconds.

Terminaro is built to be GDPR-native. The public booking page sets zero cookies and uses no tracking. Your booking data is deleted automatically 90 days after the appointment, and the service is hosted in Germany.

Full details are in the privacy policy linked at the bottom of every page.

Open Settings → Calendars. You can connect Google Calendar with a secure sign-in, or any CalDAV calendar — such as iCloud, Nextcloud or Fastmail — using its address and your credentials. You can connect several calendars at once.

Access is read-only: Terminaro never writes to your calendars, it only reads busy times so those slots disappear from your availability. A test button checks the connection before you save.

Open Settings → Availability. Set your working days and one or more time windows per day (for example 9–12 and 14–17), the appointment length, a buffer between appointments and a minimum lead time. You can also decide how far in advance clients may book.

Availability is recalculated in real time from your rules and connected calendars, so double bookings are reliably prevented.

Every account has its own booking link (for example terminaro.eu/book/…). Share it on your website, in e-mails or on social media. Clients see your free slots in their own time zone and book without an account.

Yes. Open Settings → SMTP and enter your own mail server. All confirmations and cancellations are then sent through it — no third-party mail service is involved. A test function lets you verify the configuration before going live.

The confirmation, notification and cancellation e-mails are fully editable templates, available in German and English.

The booking page sets no cookies and uses no tracking. SMTP and calendar credentials are stored encrypted, and calendars are accessed read-only. Booking data is deleted automatically 90 days after the appointment.

Privacy policy, imprint and a data processing agreement are built in and linked in the footer.